More bad service from Discovery

My bad luck with Discovery does seem to be without end. I registered a claim on 4 Oct 2021 at 12h14. I was told that Silindile Mkhwa**** would be my claim handler. I have phoned Discovery 3 times to hear what is happening on my claim, and each time I get told they will send a notification to my claims handler to let me know what is happening on my claim. At this point I don't really have any hope that she will phone me. Why is it so difficult to get information regarding my claim? If you combine the service delivery on this claim with my pension payout requests, this is farcical. Please can somone contact me to let me know what is going on with this claim ???