Months of dealing with a non responsive Discovery Insure

I am now 2 months into querying my claim (TWO MONTHS). That is not the shocking bit. Not a single person , NOT ONE has made contact with me, the complaints department , the assessing manager, NOT ONE. And this is now my 4th bad review on this platform with no end in sight

My last email below of last week.....STILL,

Good Morning

I am now pleading for some sort of resolve. It is disturbing that I am still having to send these without a resolve. If I had the capacity to fix my car myself without having to traumatize myself with these follow ups I would.

Again I am asking you, was Denys Edwards contacted and was the jobcard sent to them as per your email dated the 19th of February? Surely, that does not need another week to decide on a response.

I am well aware that this does not effect any of you, that it is not your car but the service on this has just been excruciating. It is just so painful that I cannot get anywhere near to getting what you are charging for.

PLEASE! IF none of you can or are able to deal with this, please direct me to who I need to contact at Discovery.

Regards

Tracey le Roux

***

Discovery Complaints advised that they will contact me within 24 hours, that was on the 27th of February . Nothing.

Thank you for your email. One of our dedicated agents will assist with your query. Your reference number is: *** .

We will contact you within 24 business hours with a solution.

JP Smit, 2IC Assessing Manager - NO CONTACT

Donovan Goncalves , don't know who he is but NO CONTACT

I called Discovery claims again yesterday . Spoke to Zoli who advised that Thami Zulu is working on my claim but on a call and will call me back. That was yesterday at 11h24

Each month Discovery deducts a premium. EVERY SINGLE MONTH.

All of these people copied in on emails and not a single one has the decency to get this matter resolved. Not one of them.

What is that. I getting describe how helpless and gutted I am . But, I do not have the luxury to give in. I just have to perservere and hope that at some time this will get resolved