FM
Franscious M

1 reviews | Active since Dec 2009

11 Apr 2019, 12:31

Monies taken *******ly by Discovery Insure

Through all the years I was paying Discovery Insure , Life and Investment I had non stop problems and always struggled to get service delivery from this company. Well they have done it again !! I gave notice last month to move my expensive personal short term Insurance away Policy Ref ********** 073 and I asked them to ensure that the Debit order be cancelled and not to be taken off in April. Well on 9 April my account was debited with R4627 . I contacted my new broker and I also emailed ********** and ********** I now paid 2 companies for the same Insurance and untill today I have no reply on my emails. Well I am so use to this poor service from Discovery that I am not surprised. I am moving most of my business away from them as this is unacceptable service for a individual that use to pay about R25 k per month to them. I will just keep loading reviews on Hellopeter Franscious

0
Replies (1)
Discovery Insure
Discovery Insure's reply11 Apr 2019, 13:18
Official
Good day Franscious M 

Please accept our sincerest apology for any trouble or inconvenience we have caused you. 
We confirm the policy has been cancelled and your refund request has been loaded. Please allow 3 to 5 working days from receipt of this response.

Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. 

Regards
Discovery Insure