Money deducted after policy was cancelled

On 30 November 2015 I sent an email to advise Discovery Insure that I was cancelling my policy as their short term insurance was too expensive.<br> <br> I received a call after the email and they asked if they could look at a better price. I received a new quote which was suddenly R500 less than what I have been paying - why only cheaper when I cancel?. I did not act upon the new quote as it was still more expensive that my alternative quote.<br> <br> I sent an email to Discovery on 1 January 2016 to confirm the cancellation. I received a call yesterday stating that my cancellation was never actioned and it was too late to cancel the deduction. The Rentention Consultant asked me to send my bank statement so that they could speed up the refund, but it could take 10 days.<br> <br> This morning the money was deducted. If it was only a few hundred rand I would not be angry. Discovery was slack and now I have to run around, print bank statements, scan and copy it to them and wait for my money when I dont keep that kind of money floating in my bank account.<br> <br> Discovery Insure slipped up badly and now want me to wait 10 days for money which they should never have deducted to start with.<br> <br> Highly disgusted!