Modern beat by old

Looking to insure a vehicle. I was impressed that the discovery APP can handle a call to the insurance line. made several calls that were never answered, the longest wait was 20 minutes after which I was cut off. Today I called at 17:45. The message was Sorry you called us out of our normal business hours which are 08:00 to 18:00 (cut off). Dialed manually managed to speak to a lovely lady Beverly. One may select a call back, the callback number is tagged a spam or suspicious.