KL
Kobus L
1 reviews | Active since Apr 2019
06 Dec 2021, 18:06
Mobile application issues - again, with a different Discovery app
After spending 3 weeks with Discovery (Vitality) to prove to them they have a faulty mobile application which was eventually admitted and fixed, I see the Insure app/sensor combination leaves much to be desired too.
I emailed a complaint about this last week and to date I have received no response to that, and as with the other mobile application I went to a lot of trouble explaining the issue, when it occurs, that it occurs with a number of people with different vehicles and mobile devices where the only common denominator is the sensor and the application.
As a new Insure client I am not impressed at all with the lack of response and customer care.
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Replies (2)KL
Kobus L's updateReviewer Update
07 Dec 2021, 17:22Thank you for the private reply sent to me this morning at 08:41.
A short quote from that - "The matter has been escalated and feedback will be provided to day."
Just to clarify, is 'to day' the same as today, and if so when does today end since I have received no feedback yet?
Yesterday I had one trip both recorded as 'Perfect' and 'Recorded without phone present' - a trip I did from 16:45 to 17:23 - 10 Drive points deducted - How is this even possible?
image.png 231.46 KB
This was part of a number of back-to-back trips, the rest being recorded and during the time I remained in my vehicle and my phone remained in a cradle on the dashboard with the same settings throughout.
The sensor does not connect unless I press the button on the sensor - this seems an issue for many other people as does random connect/do not connect scenarios, a lot of these reported in the app reviews in iStore.
I emailed this information with screenshots to *** yesterday in addition to my previous detailed email on similar issues I sent on 30/11/2021. To date no response, all I get is a new reference number every time.
A short quote from that - "The matter has been escalated and feedback will be provided to day."
Just to clarify, is 'to day' the same as today, and if so when does today end since I have received no feedback yet?
Yesterday I had one trip both recorded as 'Perfect' and 'Recorded without phone present' - a trip I did from 16:45 to 17:23 - 10 Drive points deducted - How is this even possible?
image.png 231.46 KB
This was part of a number of back-to-back trips, the rest being recorded and during the time I remained in my vehicle and my phone remained in a cradle on the dashboard with the same settings throughout.
The sensor does not connect unless I press the button on the sensor - this seems an issue for many other people as does random connect/do not connect scenarios, a lot of these reported in the app reviews in iStore.
I emailed this information with screenshots to *** yesterday in addition to my previous detailed email on similar issues I sent on 30/11/2021. To date no response, all I get is a new reference number every time.
KL
Kobus L's update07 Dec 2021, 17:22
Reviewer Update
Thank you for the private reply sent to me this morning at 08:41.
A short quote from that - "The matter has been escalated and feedback will be provided to day."
Just to clarify, is 'to day' the same as today, and if so when does today end since I have received no feedback yet?
Yesterday I had one trip both recorded as 'Perfect' and 'Recorded without phone present' - a trip I did from 16:45 to 17:23 - 10 Drive points deducted - How is this even possible?
image.png 231.46 KB
This was part of a number of back-to-back trips, the rest being recorded and during the time I remained in my vehicle and my phone remained in a cradle on the dashboard with the same settings throughout.
The sensor does not connect unless I press the button on the sensor - this seems an issue for many other people as does random connect/do not connect scenarios, a lot of these reported in the app reviews in iStore.
I emailed this information with screenshots to *** yesterday in addition to my previous detailed email on similar issues I sent on 30/11/2021. To date no response, all I get is a new reference number every time.
A short quote from that - "The matter has been escalated and feedback will be provided to day."
Just to clarify, is 'to day' the same as today, and if so when does today end since I have received no feedback yet?
Yesterday I had one trip both recorded as 'Perfect' and 'Recorded without phone present' - a trip I did from 16:45 to 17:23 - 10 Drive points deducted - How is this even possible?
image.png 231.46 KB
This was part of a number of back-to-back trips, the rest being recorded and during the time I remained in my vehicle and my phone remained in a cradle on the dashboard with the same settings throughout.
The sensor does not connect unless I press the button on the sensor - this seems an issue for many other people as does random connect/do not connect scenarios, a lot of these reported in the app reviews in iStore.
I emailed this information with screenshots to *** yesterday in addition to my previous detailed email on similar issues I sent on 30/11/2021. To date no response, all I get is a new reference number every time.
KL
Kobus L's updateReviewer Update
03 Feb 2022, 08:06To date I have not received any useful feedback or contact about this.
No the app has been updated and it seems new issues introduced - two trips with now incidents recorded on a day but the day shows as a No Drive Day!
Very disappointed with the app but more so with Discovery just not seeming to really care.
No the app has been updated and it seems new issues introduced - two trips with now incidents recorded on a day but the day shows as a No Drive Day!
Very disappointed with the app but more so with Discovery just not seeming to really care.
KL
Kobus L's update03 Feb 2022, 08:06
Reviewer Update
To date I have not received any useful feedback or contact about this.
No the app has been updated and it seems new issues introduced - two trips with now incidents recorded on a day but the day shows as a No Drive Day!
Very disappointed with the app but more so with Discovery just not seeming to really care.
No the app has been updated and it seems new issues introduced - two trips with now incidents recorded on a day but the day shows as a No Drive Day!
Very disappointed with the app but more so with Discovery just not seeming to really care.