Missing items from my car

I am unhappy with certain services from Discovery Insure.

I had a claim with them done in May 2022, it took a whole month for the repairs on my car to be done. eventually when the repairs was done and my car was returned the beginning of June 2022, I had noticed that several items from my car was missing and emailed them immediately to inform them. these items included: the boot cover board, drivers side floor mat, a white hot water bottle that was on the backseat, Versace sunglasses that was underneath the steering wheel, One black rayban sunglasses in the cubi One brown sunglasses in the cubi A bottle of ck1 perfume also in cubi And a usb that was in the radio (There were pictures proving that all these items where in the car when they had it at the various centers during the time that my car was in for repairs) After several emails and phone calls, trying to determine where and when these items had gone missing. one of the company's involved in the repairs section had agreed to replace the back boot cover lid and the front mat which i am happy about but till today 25/08/2022 have not received anything, not a email or call about these two items. As for the other items they had told me there's nothing they can do about it. keep in mind that the items where in the car as they provided me with pictures of the items being there but when returned to me the items were missing. I'm am utterly disgusted that they are not willing to do anything about this.

To sum it up these item were ******, which also means they can not be trusted when peoples cars in for repairs as things in the car can go missing and they wouldn't be able to track what had happened. I am NOT SATISFIED with the outcome of this issue.