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Nazeem A

1 reviews | Active since Mar 2021

25 Mar 2021, 14:22

Misleading and wrong premium prices

Changed addresses from a relatively crime free suburb to a suburb with even less crime. Working with SAPS I have access to crime stats to choose a suburb for the safety of my family. Boom the better area has a higher premium. When I ask why telling the agent I do crime prevention in these areas. My premium increased because chances are that it is a higher risk. Not true factual crime patterns but base on there is a chance that you might get your house broken in. This is deceptive and misleading. How can you charged me a premium because there is a chance that I might get ******. Confusing because I went from low crime rates area to even an even lower crime area. After all this still discovery is saying that’s how they feel

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Replies (2)
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Nazeem A's update30 Mar 2021, 10:31
Reviewer Update
Still waiting, more to be communicated shortly? This document / explanation is not self explanatory I am still not convinced why the increase and I have been trying to change an address since beginning of February and it’s still not changed because now we at this junction
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Nazeem A's update06 Apr 2021, 08:02
Reviewer Update
It’s been 2 months and still I’m struggling just to change my address. Your call centre agents suck, the staff at your drive in centre in Cape Town, off Strand Street, Simon and Andiswa should go teach them what is customer service and. Your Hello Peter response is still being waited on