Misleading and no commitments till date!

My Bike was involved in an accident on 15 Aug and Discovery has been giving me the run around and have been totally *********** whilst handling my claim. They even **** to me, A guy called Julian Naidoo stated that he was a team leader and that he would help, only to call back and find he is a call centre consultant. My bike has been with service providers since and I have no commitment date as to when I will get this back. the bike was being used on a daily basis and not having it has caused me huge inconvenience. The service provider has been trying to get a letter from Discovery to go ahead with repairs for two weeks and still nothing. The part for the bike is in America and the Service provider cannot do anything until Discovery gives the go ahead. There might still be a delay at customs after the part is ordered so I am quite frustrated at the way things have been handled thus far so any help is highly appreciated. Kind regards Catherine Jie