NVDM
Nardo Van Der Merwe
1 reviews | Active since Jul 2013
28 Jan 2026, 10:55
Misleading advertising
After responding to an ad offering Discovery Miles for an insurance quote, I wasted my time on a call only to be told my Toyota Hilux is not insurable due to the risk—something that was never disclosed upfront. The agent then asked if I had another vehicle to insure, which was completely inappropriate given the situation. I’m also still waiting for the promised Discovery Miles. Overall, misleading advertising and poor customer service.
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Discovery Insure's replyOfficial
28 Jan 2026, 11:19Good day Nardo
Thank you for reaching out to us and please accept our apologies for the delay with awarding the Miles. We are aware of the delay issues regarding the Miles and our team are looking into it. We'll provide feedback as soon as the issue is resolved.
We're truly sorry that our Sales advisor tried to continue the quote after the information he'd just delivered about your Hilux, this was quite insensitive. Regarding your Hilux not being an insurable risk, how far into the quote process was this mentioned and did the advisor provide a reason for this? We'd like to use the information to investigate this further.
Regards
Discovery Insure
Thank you for reaching out to us and please accept our apologies for the delay with awarding the Miles. We are aware of the delay issues regarding the Miles and our team are looking into it. We'll provide feedback as soon as the issue is resolved.
We're truly sorry that our Sales advisor tried to continue the quote after the information he'd just delivered about your Hilux, this was quite insensitive. Regarding your Hilux not being an insurable risk, how far into the quote process was this mentioned and did the advisor provide a reason for this? We'd like to use the information to investigate this further.
Regards
Discovery Insure
Discovery Insure's reply28 Jan 2026, 11:19
Official
Good day Nardo
Thank you for reaching out to us and please accept our apologies for the delay with awarding the Miles. We are aware of the delay issues regarding the Miles and our team are looking into it. We'll provide feedback as soon as the issue is resolved.
We're truly sorry that our Sales advisor tried to continue the quote after the information he'd just delivered about your Hilux, this was quite insensitive. Regarding your Hilux not being an insurable risk, how far into the quote process was this mentioned and did the advisor provide a reason for this? We'd like to use the information to investigate this further.
Regards
Discovery Insure
Thank you for reaching out to us and please accept our apologies for the delay with awarding the Miles. We are aware of the delay issues regarding the Miles and our team are looking into it. We'll provide feedback as soon as the issue is resolved.
We're truly sorry that our Sales advisor tried to continue the quote after the information he'd just delivered about your Hilux, this was quite insensitive. Regarding your Hilux not being an insurable risk, how far into the quote process was this mentioned and did the advisor provide a reason for this? We'd like to use the information to investigate this further.
Regards
Discovery Insure