Misinformed

My car broke down on Wednesday morning and I struggled to get a booking closer. I managed to book it for Friday at Fourways. Then on Thursday, I remembered that there might be limits on distance since the car has to be moved from Kempton Park. I then called Discovery on Thursday to find out if I will be paying any extra amount due to the distance and Thapelo confirmed that I won't pay. When I called on Friday, I get someone else who told me that I had to pay R293 due to the distance limit. And she mentioned that since the car is at a place of safety I can cancel and arrange to take it closer, what she failed to understand is that I struggled to get a booking since Wednesday and since I service my car in Fourways they made a plan to bring the car on Friday. And if I cancel with Fourways, I would have to start the whole process again and I was already late for work. The inconvenience of being without a car for many days was already costly. If I were not misinformed, I would have at least called Woodmead in time which is a bit closer maybe they could have assisted me.