"Minor accident damage claims repaired in 5days, GUARANTEED", thats bull****

My claim was first registered on the 27th of Jan 2020 and assigned to unprofessional claim admin (Silindile Mkhwa****). She kept on closing my claim without my consent with no reason and she has a habit of ignoring my emails. I had to write countless emails to her regarding my claim because there was no progress and her reply was on the 12th of February 2020. She was looking for the information that was already provided to her but because this was dragging forever, the info was resubmitted.

The claim was approved and the vehicle was booked in by Riverside Auto body (Midrand) on the 18th February 2020. The repair for the minor scratch on the front bumper took forever to be repaired. We had to ask her about the status of the repair because she was always quite and some days we would go the Riverside to check the vehicle status.

On the 9th of March, i have sent another email to her asking about the progress of the vehicle and her reply was "i will call the and check". On that day we decided to visit Riverside to check the vehicle and even one of the employee was shocked that our vehicle is not complete and finally we got our car on that day.

On the 14 and 17th of March, another mail was sent to her regarding the unprofessional work that was done by Riverside Autobody and she never rep****. At the moment the vehicle has two colors and the bumper is not aligned. The vehicle was painted where is was not damaged, i am sure the street vendors would have done a great job.

Do not fall for "Minor accident damage claims repaired in 5days, GUARANTEED", that's a bull**** and marketing strategy. Not i am stuck with a vehicle that took forever to be repaired with two colors.