1 reviews | Active since Jan 2011
Midterm policy increase
I have been a client of Discovery for some time for Medical Aid, Credit Card, Vitality and now recently Insurance as well. On the 30th of September I received notification of a midterm premium increase which to me does not make sense since I've only been a client of their Insurance product since April 2015. You guys are saying you need to increase my policy due to the Rand depreciation which to me is a lame excuse. I called to reason with one of your retentions officer who told me that there's nothing that he can do about this as premiums are not negotiable. <br> <br> I'm going to go to another Insurance company even for a much higher premium because they won't increase my premium after 5 months by telling me the Rand has depreciated by so many percentages. Economist are forecasting that the Rand will depreciate to about R20 to the Dollar. If it gets to R20 to the Dollar in December 2015. Are you guys going to increase again?<br> <br> If your actuaries are making wrong modeling don't take out from your customers.<br> <br> This will be posted on hellopeter and other social websites.<br> <br> Then I don't have to deal with Discovery for the rest of my life.
We're sorry to hear that we've let you down, we'd like to make things right.
Please allow us to look into the concerns, we'll get back to you by tomorrow.
Regards
Thabani
Best regards,
We're sorry to hear that we've let you down, we'd like to make things right.
Please allow us to look into the concerns, we'll get back to you by tomorrow.
Regards
Thabani
Best regards,
