Mess up with Eyegym and no points for 6 months

On the 1st of July when my wife thought her Eyegym points expired she wante to redo it, but the Eyegym site did not let her in and said it was done. We enquired from VitalityDrive and they advised that Eyegym only expired 31 December and she will receive full points until then. Towards the end of October we realised that my wife is not receiving the full points for Eyegym, at least 8 e-mails later, it has still not been resolved. The last was on the 3 of November with no response even after a follow up. No one has taken time to understand the problem. In all these mails I got feedback on my Eyegym (which was obviously not the question) some confirmed that it was correct without fixing the points or discount and others are still investigating. This is a query now spanning 6 months and it seems delay tactics to not pay the promised discount as it is either their fault for giving the wrong information or their sight not working. It does not seem like they want to give you an honest opportunity to improve your driving.