Mess up from the word go.

t started when i initially called the call centre to add my new car to my policy. I was asked which tracking option i wanted and i chose the smart phone enabled system. At that point i was not told that certain phones do not work with Discovery's device. When i get to TWT Umhlanga, the technician there says that Huawei is not supported. I then called the call centre from TWT and i was told i would feedback by close of business on that day. 2 days later and i had to call back to see what was going on and i was told a team leader would call me back. This time someone did call me back and said that i would be put onto the stand alone tracker at no cost to me. I agreed to the change and i was transferred to the department to action this change. In that department i spoke to what i think is Discovery's worst employee in terms of customer relations. The guy basically tells me that the stand alone device is only free for the first 12 months and thats that. I told him the previous person said that the unit would be free and didnt put a timeline to it so it should be for the entire duration of the cover. He said that i am lucky to be getting what i am and theres nothing i can do. Frustrated, i decided to agree and just get it over with. We then set up and appointment to the device installed and was told it would be active within 48 hours of installation. well over 48 hours later and i still cannot view my vehicle on the tracking system and just earlier today i was told that it would definitely be up and running by 1pm today. Its now after 9pm and still zero.