LF
LF F
1 reviews | Active since Jun 2016
03 Jan 2024, 07:57
****mers
The biggest ****mers in the insurance industry- Discovery Insure. Not only did you take over 100% extra of my premium, you also increased my premium by R500 without any notification or explanation. This is day light *******. Stop ****ming us. Your service is appalling and you see it fit to increase premiums? There is no increase that you are going to apply to my policy until you explain the reasons for it. Please refund me all the extra money you collected from my account.
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Replies (5)LF
LF F's updateReviewer Update
03 Jan 2024, 08:22The escalation process doesn’t work. No one calls, you are hiding behind an email and end up making more mistakes that continues you **** me off and frustrate me even further.
LF
LF F's update03 Jan 2024, 08:22
Reviewer Update
The escalation process doesn’t work. No one calls, you are hiding behind an email and end up making more mistakes that continues you **** me off and frustrate me even further.
LF
LF F's updateReviewer Update
03 Jan 2024, 08:24The escalation process doesn’t work. No one calls, you are hiding behind an email and end up making more mistakes that continues you **** me off and frustrate me even further.The escalation process doesn’t work. No one calls, you are hiding behind an email and end up making more mistakes that continues to **** me off and frustrate me even further.
LF
LF F's update03 Jan 2024, 08:24
Reviewer Update
The escalation process doesn’t work. No one calls, you are hiding behind an email and end up making more mistakes that continues you **** me off and frustrate me even further.The escalation process doesn’t work. No one calls, you are hiding behind an email and end up making more mistakes that continues to **** me off and frustrate me even further.
LF
LF F's updateReviewer Update
03 Jan 2024, 08:55Kindly inform Dalron Armstrong that I want my full refund, not a generic explanation of the increase. The value of my car has reduced significantly, and that is also a factor to be considered, furthermore the reasons given are generic and cannot be proven. Next time he should be very careful and think thoroughly before sending an email such as this one to an irate client.
LF
LF F's update03 Jan 2024, 08:55
Reviewer Update
Kindly inform Dalron Armstrong that I want my full refund, not a generic explanation of the increase. The value of my car has reduced significantly, and that is also a factor to be considered, furthermore the reasons given are generic and cannot be proven. Next time he should be very careful and think thoroughly before sending an email such as this one to an irate client.
LF
LF F's updateReviewer Update
03 Jan 2024, 09:35I just received a call and was transferred to a Retentions consultant that dropped the phone in my ears after requesting to speak to a manager. This is a true reflection of the incompetence of your staff the how insensitive they are to clients who are frustrated. I would like that call to be shared with me urgently please. He is rude and conducted himself like someone who is illiterate and doesn’t know the role he has to play as a consultant. Outrageous
LF
LF F's update03 Jan 2024, 09:35
Reviewer Update
I just received a call and was transferred to a Retentions consultant that dropped the phone in my ears after requesting to speak to a manager. This is a true reflection of the incompetence of your staff the how insensitive they are to clients who are frustrated. I would like that call to be shared with me urgently please. He is rude and conducted himself like someone who is illiterate and doesn’t know the role he has to play as a consultant. Outrageous
LF
LF F's updateReviewer Update
03 Jan 2024, 09:47Please also explain why my anniversary is a month before completion of a year as your client. My cover started on the 27th of January 2023.
LF
LF F's update03 Jan 2024, 09:47
Reviewer Update
Please also explain why my anniversary is a month before completion of a year as your client. My cover started on the 27th of January 2023.