Making excuses to pay out
<p>After my house was hit by lighting, the claim was reported. I have been waiting two weeks and now Discovery tells me that my TV is passed its expiry date and was not being used anymore. How can they say I don't use it anymore. Secondly they tell me my Laptop was not used since 2015? What, have they got super powers? This is not acceptable as my tv and laptop was used by my kids for there movies and Play Station </p>
Thank you for bringing your concerns and dispute of the assessments of the said item in respect to the settlement of your claim, to our attention.
We have escalated your dissatisfaction to our assessing claims team.
Please accept our apologies for the frustration experienced.
Regards,
Sekgobola
Discovery Insure
Thank you for bringing your concerns and dispute of the assessments of the said item in respect to the settlement of your claim, to our attention.
We have escalated your dissatisfaction to our assessing claims team.
Please accept our apologies for the frustration experienced.
Regards,
Sekgobola
Discovery Insure