Makes you out to be a **** if you didnt even want to claim

My gate motor was damaged by lightning or power surge according to the report we received. At first we didnt want to claim seeing I thought we could just pay for it ourselves which we did. Seeing Im on Maternity Leave and not receiving a full salary we finnaly decided to submit the claim. Discovery appointed Francois on the claim to do an asses*****t. From the start I said I dont have the gate motor anymore because we were not going to claim. Now he is wondering if we hade a gate motor to begin with? When did we move into the house and what colour was the gate motor we had? The guy who installed our alarm replaced it. I told him he can contact the previous owner or the lady who rents from us if he thinks we didnt even have one. I dont know the colour but think grey or green I told him. Francois made me feel like Im lying because I wasnt sure of the colour????? What about TCF? Treating a customer fairly? We didnt even want to claim because I dint want the premium to go up. One geyser burst and I had to beg them to send an assessor out. We received really bad service from the service providers they use. They caused more damage in the end to a renovated house. We dont claim often. We had bad luck with one geyser bursting and one geyser leaking and the gate motor all in one month.