Lying consultants

I have been trying since September 2023 to resolve what i believe to be a very simple query. The last time i raised this matter on this platform, Discovery responded that they will get back to me, they did not. I have to every time initiate the follow up. The consultants ae a bunch of ****s because they promise to either email me confirmation or call me. With the exception of a lady called Monica and recently Slavia, the rest are not honest service consultants. The excuse that they escalate is something you have to believe because that is their excuse and best defence to get of the phone. Then there is a Manager which as a client we do not have access to, that simply ignores the escalation form both Monica and Slavia. Discovery being technologically advanced should hang their head in shame with this level of poor service delivery. Monica prosed to manually update the benefits lost, that did not happen and the losses continues due to their tardiness or lack of customer service etiquette