Loyalty abused-no accountability

I have submitted a claim on the 2nd August, claim authorized on 8th August after being assessed at CK Coachworks CT. 6 Aug. Discovery 'selected' Auto Ross Claremont? All historical repairs have been done by CK. On phoning Auto Ross and inquiring from them why they were selected I was rudely told off buy "Daniel'?, and that not bother to get back to them if I did not wish to use them. They subsequently phoned me back however the damage was already done in that I would never have work done by/nor recommend Auto Ross HP 12/8. CK received vehicle on or about 12/8 and Discovery inst. clearly states to check out sun roof. I spoke to CK representatives as well as my son at time of dropping off vehicle 14 Aug. Subsequent to that and whilst visiting CK had discussion with McCarthy rep ( job subcontracted by CK) emphasized the sun roof issue. Since the 14/8 there has been no update on the status of the repair until 20/8 when told that 'repairs unfortunately delayed'!? -no reason. phoned CK and told vehicle will be ready Friday 30/8. Discovery portal until now 30/8 says vehicle ready today! -no other communication. Yesterday when I visited CK 'yet once again' as there has been so much conflicting /false or no information spoke to a multitude of persons including the Discovery Rep. who decided it appropriate to blame Discovery's new system implementation and the CK had not implemented it correctly. He further took a screenshot of the last communication to me on my I-phone which he was sending to H/O? and I will get feedback. I have after a multitude of discussions with CK, Discovery received little to no constructive answer as to why they are intent on not communicating with their customer. I am told by CK that the vehicle now is still at McCarthy as they have now awakened to the fact that the sun roof may need attention!!?? Clearly Ck believe that their customers are idiots and that the request by myself/my son as well as Discovery should be ignored. Between Discovery/CK and McCarthy they have only proven 'me to be an idiot' for investing some R30k. per month into various Discovery products!! There is only 'one' loser here and that is the customer! Shame on you all and your incompetence. The Discovery portal remains that my completed repair date is 30/8, no one has had the courtesy to return my call and discussion with them earlier today, no feedback from the Discovery rep that services/trains CK Coachworks BUT BUT BUT for a notice from Discovery that my debut order falls on a non-banking day...etc. Take, take....