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RZ
Raymond Z

1 reviews | Active since Mar 2009

27 Aug 2026, 21:14

Lost points for nothing!

Deducting points for nothing, I lost all my points today and yesterday as uncovered trips which is IMPOSSIBLE due to my car being parked in our ba*****t at the office, Now I am not hitting my goal this week because your sensor is incorrectly detecting that my car is driving when it is in fact NOT.

0
Replies (4)
Discovery Insure
Discovery Insure's reply27 Aug 2026, 21:27
Official
Hi Raymond,
Thank you for bringing this to our attention, and we sincerely apologise for the frustration caused.
We have logged your query and will investigate the trip data and sensor activity to determine what may have caused these trips to be incorrectly recorded.
We will provide you with feedback once done.
Regards,
Discovery Insure
Discovery Insure
Discovery Insure's reply31 Aug 2026, 08:48
Official
Good day,

Thank you for reaching out to us. Please note that we have logged a ticket with our Systems Team to investigate and remove the uncovered trips. The turnaround time for this request is 2 to 5 working days.

We will provide you with feedback as soon as we receive an update.

Regards
Discovery Insure
RZ
Raymond Z's update31 Aug 2026, 18:51
Reviewer Update
Good day

Thank you very much. Will be interesting to see what your findings are. Thanks for the quick turn around.

Discovery Insure
Discovery Insure's reply01 Sept 2026, 14:35
Official
Good day,

Thank you for taking our call. Please note that the Systems Team has confirmed that the uncovered trips will be removed. Thank you for your patience.

Regards.
Discovery Insure