Loss of water from leaking pipe

I claimed for a leaking pipe back in December last year( claim no.***) . I then received my lights and water bill at the end of January for December. It showed that the water consumption was 3x times the average water consumption. I then put in a claim for loss of water, I was phoned by Kelebogile, who told me that the loss of water claim is still part of the claim back in December and that I must send 6 months lights and water bills to Vusumzi, which I did. I have emailed and phoned numerous times with no feed back on my claim. It has been almost 2 months now. Can I please have some feed back.<br>