losing confidence

<p>it's with regret that i have to address this matter on this platform, attempts to address it directly have been frustrating and fruitless.</p> <p> </p> <p>my first claim for a misplaced key took almost a week and a lot of effort to finalise. </p> <p> </p> <p>my current claim is now heading for the third month. i am the one doing the follow ups and having to find out what the status is. it's an expensive, time consuming and frustrating excerise which end up in either me running out of airtime while i am being transferred from pillar to pole or being promised a follow up.</p> <p> </p> <p>samukelo K****</p> <p>claim number - ********** </p>