Looking for reasons not to pay claims

<p>When taking out insurance wth Discovery Insure, we purchased a policy for our vehicles and also contents insurance as we wanted to benefit from Vilatity Drive rewards. These were sold to us as one policy.</p> <p>We moved house and when it came to change our home adres I phoned Discovery and they told me that my wife had to phone as she is the only one who could change our adres. In the mean time I also sent Discovey an email requesting for our adres details to be changed and I supp**** the new adres in the email. My wife phoned and changed our adres but the staff at Discovery did not change our contents insurance adres but only changed our vehicles adres. </p> <p>Last week they broke into our new adres and stole some of our belongings. When phoning Discovery they told us that we could not claim because we did not change our adres.</p> <p> </p> <p>I cannot understand how we were supposed to know that we were to change both the adresses as we had one policy with discovery insure. I would expect the person on the other end of the phone to give me clear guidance on this when I phone to change my adres and not withold the information. I feel this is dishonesty from Discovery Insure as we have been paying them insurance premiums for more than a year now without having coverage.</p> <p>After stating my case the person on the phone told me to give him 48 hours to investigate and listen to phone recordings. This promise was made more than 48 hours ago and still nobody has come back to me. </p> <p> </p> <p>This is shocking treatment from discovery. First you make up all kinds of stories to avoid paying a valid claim and then you do not follow up on your promises of getting back to people.</p> <p> </p> <p>I am tired of this behaviour and I am ready to cancel my vehicle and contents insurance with Discovery. It is also not the first trouble I have had with you as the Vitality Drive **** is a joke. That is why I cnacelled that already.</p>