1 reviews | Active since Aug 2016
longest 3Rd party claim
<p>On the 25 July 2016 a client from discovery insure bumped into the back of my car. I can no longer use the boot. On the same day we reported the accident at the police station and got a case number. On Wednesday the 27 July 2016 their client obtained a claim number which is ********** . I submitted my 3rd party claim on the Friday 29 July 2016. 48 hours had passed and I did not receive any feedback . I called on the Tuesday the 3rd August 2016, which took me 45 minutes to get assisted only to discover that they received my claim but did not assign it to anyone. I was told I should receive a call by the end of the day which I did not. Only on Thursday 4 August 2016 was my car booked for a assessment on the Friday 5 August 2016. After the assessment I did not receive any proper feedback from discovery insure. on 25 August 2016 I emailed them and had not received ant feedback. is this how long a 3rd party claim take? how many months do I need to wait for feedback? I am really frustrated. does discovery insure give the same treatment to their own clients? or are they waiting for me to forget about the claim? So far this has been the worst experience I have had with an insurance company. </p>
Dear Youresha
We apologize for the frustration experienced when liaising with us about your claim.
We have confirmed that Radichaba emailed you last week regarding the progress of the claim. We will request him to update you again today.
Regards
Thabani
Dear Youresha
We apologize for the frustration experienced when liaising with us about your claim.
We have confirmed that Radichaba emailed you last week regarding the progress of the claim. We will request him to update you again today.
Regards
Thabani
good day
Thank you for your response,
Only after placing my complain on hello peter I received proper feedup.
Firstly I would like to clarify , on the email I received it states it takes 72 hours to receive feedback once a claim has been submitted , however on the the claim forms it states 48 hours, which one is correct?
secondly on the email it states after 5 days after assessment I would receive feedback which I did not until I sent an email.
Thirdly it states 30 days to settle a claim once relevant documents are received, I sent my documents on the 29 July 2016 and today is 6 September 2016 and my claim has not been settled, I'm sure discovery is counting their 30 days differently to me and have an excuse on why my claim has not been settled.
I have sent an email on Friday to follow up aswell as on Sunday and didn't receive any feedback . does discover insure expect clients to be running after them to make make a claim go through? we as clients also have day jobs, we cant be the only ones sending emails for feedback, discovery insure sould atleast be giving their clients feedback. the one thing I fail to understand is their client bumped me so why are they being so difficult. There are people I spoke to and their 3rd party claim normally take 5 days, can't believe how slow discovery insure is. If only I knew how useless they are I would of claimed my from my own insurance
thank you discovery insure for causing unnecessary stress and frustration in my life for one month entire month now going on to month 2 without my claim being settled. The rating for discOvery insure is 0.
good day
Thank you for your response,
Only after placing my complain on hello peter I received proper feedup.
Firstly I would like to clarify , on the email I received it states it takes 72 hours to receive feedback once a claim has been submitted , however on the the claim forms it states 48 hours, which one is correct?
secondly on the email it states after 5 days after assessment I would receive feedback which I did not until I sent an email.
Thirdly it states 30 days to settle a claim once relevant documents are received, I sent my documents on the 29 July 2016 and today is 6 September 2016 and my claim has not been settled, I'm sure discovery is counting their 30 days differently to me and have an excuse on why my claim has not been settled.
I have sent an email on Friday to follow up aswell as on Sunday and didn't receive any feedback . does discover insure expect clients to be running after them to make make a claim go through? we as clients also have day jobs, we cant be the only ones sending emails for feedback, discovery insure sould atleast be giving their clients feedback. the one thing I fail to understand is their client bumped me so why are they being so difficult. There are people I spoke to and their 3rd party claim normally take 5 days, can't believe how slow discovery insure is. If only I knew how useless they are I would of claimed my from my own insurance
thank you discovery insure for causing unnecessary stress and frustration in my life for one month entire month now going on to month 2 without my claim being settled. The rating for discOvery insure is 0.