Long Holding periods and end up not getting help after all that holding

50 days later, my car is back from fixing. Now it came back without the discovery tracking app. So I call discovery to arrange for a new one, simple thing right? Bu no, not according to discovery. I have spoken to 4 agents already all keep telling me to hold, on the 4th one (who is in the claims department and choosing to withold her name) I then complain that I have been holding for 25 minutes already and wanted to understand what exactly is taking so long when I am just requesting a new tracker. She then dropped the call on me. I don't think their specialists are trained to understand exactly how to help a client. a smallest of things like getting an update on your car or getting a new tracker takes holding on a call for at least 10 minutes on a good day. I am definitely on a shopping spree for new insurance.