SM
Simbonge M
1 reviews | Active since Mar 2019
22 Jul 2020, 12:00
LOCKDOWN PREMIUM REVIEW
I called them to ask that they put my premium on hold as my cars were parked since its lock down and I was told they can't do that and I have been paying the full premium for the cars except for one car in May.
I have asked the consultant to find out more on my request if they cant assist ill cancel this insurer
Helpful (0)
Replies (3)0
Replies (3)
Discovery Insure's replyOfficial
22 Jul 2020, 13:31Good day Simbonge
Thank you for your comment.
We observe that both policies that appear on our database were awared the Covid-19 benefit discount. Delaying premiums is not part of our terms of contract as the policy/policies are run month to month.
Further to this ,Discovery Insure is constantly innovating and aims to bring you new and exciting benefits to improve your Discovery Insure Plan and make sure that we meet your needs. Correspondence has emailed to you as early as 29-05-2020 communicating changes to your plan. In our response to the pandemic, we have introduced the Dynamic Distance Cash Back. What it entails… We will apply the Dynamic Distance cash back to clients' premiums from their May 2020 premium and it will be paid during the various COVID 19stages ****il we revert to the usual pre COVID level, or until December 2020, whichever comes first). The logic behind this approach is purely risk based and is derived from the telematics stats we have based on driving behavior.Clients who drive between 250km-499 Km will also enjoy this benefit and receive up to 15%. This is not just for clients who only do 0 km-249Km during this lock down and receive the 25% discount. Furthermore, We have revised and have introduced the Vitality Drive 2.O which will see you engage better and earn greater rewards. In May we credited you with a Covid-19 discount and have noted that your recent cash back paid in June is within the +/-R850 range.
Regards
Discovery Insure
Thank you for your comment.
We observe that both policies that appear on our database were awared the Covid-19 benefit discount. Delaying premiums is not part of our terms of contract as the policy/policies are run month to month.
Further to this ,Discovery Insure is constantly innovating and aims to bring you new and exciting benefits to improve your Discovery Insure Plan and make sure that we meet your needs. Correspondence has emailed to you as early as 29-05-2020 communicating changes to your plan. In our response to the pandemic, we have introduced the Dynamic Distance Cash Back. What it entails… We will apply the Dynamic Distance cash back to clients' premiums from their May 2020 premium and it will be paid during the various COVID 19stages ****il we revert to the usual pre COVID level, or until December 2020, whichever comes first). The logic behind this approach is purely risk based and is derived from the telematics stats we have based on driving behavior.Clients who drive between 250km-499 Km will also enjoy this benefit and receive up to 15%. This is not just for clients who only do 0 km-249Km during this lock down and receive the 25% discount. Furthermore, We have revised and have introduced the Vitality Drive 2.O which will see you engage better and earn greater rewards. In May we credited you with a Covid-19 discount and have noted that your recent cash back paid in June is within the +/-R850 range.
Regards
Discovery Insure
Discovery Insure's reply22 Jul 2020, 13:31
Official
Good day Simbonge
Thank you for your comment.
We observe that both policies that appear on our database were awared the Covid-19 benefit discount. Delaying premiums is not part of our terms of contract as the policy/policies are run month to month.
Further to this ,Discovery Insure is constantly innovating and aims to bring you new and exciting benefits to improve your Discovery Insure Plan and make sure that we meet your needs. Correspondence has emailed to you as early as 29-05-2020 communicating changes to your plan. In our response to the pandemic, we have introduced the Dynamic Distance Cash Back. What it entails… We will apply the Dynamic Distance cash back to clients' premiums from their May 2020 premium and it will be paid during the various COVID 19stages ****il we revert to the usual pre COVID level, or until December 2020, whichever comes first). The logic behind this approach is purely risk based and is derived from the telematics stats we have based on driving behavior.Clients who drive between 250km-499 Km will also enjoy this benefit and receive up to 15%. This is not just for clients who only do 0 km-249Km during this lock down and receive the 25% discount. Furthermore, We have revised and have introduced the Vitality Drive 2.O which will see you engage better and earn greater rewards. In May we credited you with a Covid-19 discount and have noted that your recent cash back paid in June is within the +/-R850 range.
Regards
Discovery Insure
Thank you for your comment.
We observe that both policies that appear on our database were awared the Covid-19 benefit discount. Delaying premiums is not part of our terms of contract as the policy/policies are run month to month.
Further to this ,Discovery Insure is constantly innovating and aims to bring you new and exciting benefits to improve your Discovery Insure Plan and make sure that we meet your needs. Correspondence has emailed to you as early as 29-05-2020 communicating changes to your plan. In our response to the pandemic, we have introduced the Dynamic Distance Cash Back. What it entails… We will apply the Dynamic Distance cash back to clients' premiums from their May 2020 premium and it will be paid during the various COVID 19stages ****il we revert to the usual pre COVID level, or until December 2020, whichever comes first). The logic behind this approach is purely risk based and is derived from the telematics stats we have based on driving behavior.Clients who drive between 250km-499 Km will also enjoy this benefit and receive up to 15%. This is not just for clients who only do 0 km-249Km during this lock down and receive the 25% discount. Furthermore, We have revised and have introduced the Vitality Drive 2.O which will see you engage better and earn greater rewards. In May we credited you with a Covid-19 discount and have noted that your recent cash back paid in June is within the +/-R850 range.
Regards
Discovery Insure
SM
Simbonge M's updateReviewer Update
22 Jul 2020, 14:39Thanks for your response, I also found out I was insured wrongly. I have opted to cancel the insurance as my cars are parked. I will activate when I go back to work. Please check your insurance monthly guys to make sure the consultants do the right thing
SM
Simbonge M's update22 Jul 2020, 14:39
Reviewer Update
Thanks for your response, I also found out I was insured wrongly. I have opted to cancel the insurance as my cars are parked. I will activate when I go back to work. Please check your insurance monthly guys to make sure the consultants do the right thing
Discovery Insure's replyOfficial
23 Jul 2020, 08:21Points of value taken to account sir.
Regards
Discovery Insure
Regards
Discovery Insure
Discovery Insure's reply23 Jul 2020, 08:21
Official
Points of value taken to account sir.
Regards
Discovery Insure
Regards
Discovery Insure