Linking my Discovery drive card

So Initially I was not informed that I need to link my discovery drive card to my account until 3 weeks later when I received an SMS to do so. Naturally I contacted the call centre to find out if my previous transactions at BP and Shell will still be recorded and 2 different agents simply apologised and told me sorry you have lost that history....... I was absolutely furious as the transaction still exist on the card and just needed to be linked to my account... I immediately requested to be put through to the cancellation where I was assisted by Kastello Govender who resolved this issue within a matter of minutes :).

Overall I was disappointed that the retention's department had to assist me with such a simple problem but again a huge shout out to Kastello Govender if this rating was directly for you I would give you 6 stars out of 5 but this is based on my overall experience.