Lies, slow and poor service.

Guys, please get your shop in order because I can't keep on going in circles with you. On your notes above, you mentioned that someone will phone me back regarding my complaint. That someone phoned, and guess what? That person has no clue as to what is happening on my claim. When I phoned in to register a claim on Friday, you captured an incident description and also requested third party details, of which I gave you. Why am I getting a call requesting 3rd party details again and asking me to explain what happened on the scene? I already told you guys. Your person who phoned me, the one who is looking to my concern is now threatening me via email and telling me that if I don't comply, then you will not pay my claim. What nonsense is this? You guys don't do your job and now you are threatening not to pay my claim? I DARE YOU NOT TO PAY MY CLAIM. I WILL ESCALATE THIS TO THE OMBUDSMAN AND EFF WILL KNOW ABOUT THIS. GOOD LUCK TO YOUR BRAND!!!

What is wrong with you? Why over promise at sales stage, and now that it's time to keep your word...you under-deliver? Where is the speed and efficiency that I was promised when joining? I'm tired of being on the phone with you every day and begging you to do your job. Ever since the accident happened, it has been a terrible experience with you. Yesterday, I was promised that my car will be towed to a panel shop that we agreed on. Instead of getting a call telling me that the vehicle has arrived safely, I instead get a call advising that another assessment has to be done to check the undercarriage. Why was that not checked during the first assessment?

If I can't trust you with a simple assessment, please tell me why would I trust you with repairing my car to a standard that it was before the accident? If you can't do a simple assessment, what confidence do I have in you that you can repair sensors on my car?. I Forsee problems and headache once the repairs start, so to save myself stress and spending hours on the phone fighting with you, kindly write off my vehicle and settle the bank, and let's go our separate ways. This is definitely the service I wasn't paying for.

TO ANYONE OF THE PUBLIC READING THIS, DON'T WASTE YOUR TIME JOINING DISCOVERY. I ADVISE YOU TO GO TO OUTSURANCE AND PAY A LITTLE EXTRA PREMIUM FOR PEACE OF MIND. I DIDN'T HAVE SUCH PROBLEMS WHEN I WAS AT OUTSURANCE, AND I SHOULDN'T HAVE MOVED JUST TO SAVE R150 PER MONTH. THE MOVE WASN'T WORTH IT.

Why did you phone me because I was clear in telling your claims advisor that I won't be able to answer my phone during office hours?. I was clear in saying that he should communicate with me via email. Your service is beyond appalling. You can't follow simple instructions. Send me an email and give me and update on my claim. I also instructed your claims advisor to tell your cancelation department to cancel my policy since my car is written off. Refund me my prorata amount, and no, I'm not interested in insuring anything else with you.