1 reviews | Active since Oct 2009
Lies from the start... No feedback to date
By far the service received by such a huge company is shocking. Discovery is an international brand that claims loyalty and service but when it comes to delivery they worse than most companies out there. I laid a complaint and I got called last week with feedback that a manager will handle the query as the CEO department cannot assist. The call back was meant to take place 48 hours later and this expired on Tuesday, today is Friday and I still have not heard anything so as a customer holding so many products with Discovery, is it really worth moving business over when there is no customer service. No update on email, no phone call, nothing but when it comes to monthly debits they take what they want and claim that they are the best. Results speak by the service you give and if you can’t measure up then stop promising clients the world. I work nights and I’m only available between 10 and 12 in the day, I specify this and still no one calls or emails feedback regarding my initial complaint. This is my first interaction and I’m getting such bad service which leaves me to question if I actually want to stay or just take all my business away.
We have confirmation that an attempt to contact you as unsuccessful.
Whilst we concede that there will be miscommunication from time to time between business and clients which in turn may lead to an inconvenience . We affirm that the service was delivered.
We assure you that remdial steps have been taken using the internal processes to ensure that such instances are minimised.
DI apologises for not meeting your desired expectation on this query. In terms of escalating further, this is the highest point of escalation. However, you are welcome to take this case to the Ombudsman.
Details have been provided below.
The Ombudsman for Short-Term Insurance:Telephone: ***Fax: ***Email: ***Mail:The Ombudsman for Short-Term InsurancePO Box 32334Braamfontein2017
Regards
Discovery Insure
We have confirmation that an attempt to contact you as unsuccessful.
Whilst we concede that there will be miscommunication from time to time between business and clients which in turn may lead to an inconvenience . We affirm that the service was delivered.
We assure you that remdial steps have been taken using the internal processes to ensure that such instances are minimised.
DI apologises for not meeting your desired expectation on this query. In terms of escalating further, this is the highest point of escalation. However, you are welcome to take this case to the Ombudsman.
Details have been provided below.
The Ombudsman for Short-Term Insurance:Telephone: ***Fax: ***Email: ***Mail:The Ombudsman for Short-Term InsurancePO Box 32334Braamfontein2017
Regards
Discovery Insure