cS
charlene S
1 reviews | Active since Mar 2014
11 Apr 2016, 20:14
**** ABOUT REDUCING PREMIUMS.INCREASED INSTEAD
I have been with discovery for 2 years, claim free. Discovery made a mistake with my policy, one which I infact picked up and notified them of and in so doing, they rectified their mistake by increasing my premium from R750 to R930?<br> <br> They promised me that my premiums would drop upon my anniversary which was 1 April which is also the date that my debit order is set to go off but instead, they deducted the same increased amount on the 27th March and when confronted, their Employee , Hein Muller responded as per the below :, <br> <br> \ Our pricing department has logged a QC 79053 to assist with the review as there is currently an error when reducing the clients premium for effective 1 April. \"<br> <br> He then goes on to say \" if you have any questions please contact us on ... \"<br> <br> It has been 2 weeks since and their pricing department hasn't called me so logging a QC 79053 to assist was a waste of time. <br> <br> My insurance company is unreliable and yet it is them that I have selected and paid and continue to pay monthly to insure by best interest. They failing here with all the little things,i can only imagine what would happen when i need their help in case of a car accident. <br> <br> Done with this company!!!"
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Discovery Insure's replyOfficial
12 Apr 2016, 11:10Hello milo****#*,
Thank you for your follow-up on the premium enquiry.
We confirm that the matter was resolved last night by our systems team responsible for pricing and we have now activated the amendments. An updated plan schedule has been sent to the email address we have on our records.
The plan is now in credit and you may communicate with your broker on how that credit should be handled. We sincerely apologise for the inconvenience experienced.
Hein will also keep your broker abreast of the resolution.
Regards,
Sekgobola
Discovery Insure
Thank you for your follow-up on the premium enquiry.
We confirm that the matter was resolved last night by our systems team responsible for pricing and we have now activated the amendments. An updated plan schedule has been sent to the email address we have on our records.
The plan is now in credit and you may communicate with your broker on how that credit should be handled. We sincerely apologise for the inconvenience experienced.
Hein will also keep your broker abreast of the resolution.
Regards,
Sekgobola
Discovery Insure
Best regards,
Discovery Insure's reply12 Apr 2016, 11:10
Official
Hello milo****#*,
Thank you for your follow-up on the premium enquiry.
We confirm that the matter was resolved last night by our systems team responsible for pricing and we have now activated the amendments. An updated plan schedule has been sent to the email address we have on our records.
The plan is now in credit and you may communicate with your broker on how that credit should be handled. We sincerely apologise for the inconvenience experienced.
Hein will also keep your broker abreast of the resolution.
Regards,
Sekgobola
Discovery Insure
Thank you for your follow-up on the premium enquiry.
We confirm that the matter was resolved last night by our systems team responsible for pricing and we have now activated the amendments. An updated plan schedule has been sent to the email address we have on our records.
The plan is now in credit and you may communicate with your broker on how that credit should be handled. We sincerely apologise for the inconvenience experienced.
Hein will also keep your broker abreast of the resolution.
Regards,
Sekgobola
Discovery Insure
Best regards,