*****, ****** AND ******* - DISCOVERY INSURE

I recently took out cover with you and the sales process was smooth and painless and I received all the call back that day on time and thought that I would be a happy client…UNTIL I CLAIMED.

When I claimed I was told that I had no car hire, I disputed this and then was told that the sales person should have offered this to me and it was granted for which I was appreciative. I then showed my policy to a broker who had informed me that the incorrect advice was given and an inferior policy or cover was sold to me straight off the bat without giving me the correct financial advice or putting me in the best position to make an informed decision.

Now I am not one to make accusations to which I requested for the sales calls to which I was advised that it would take 24 working hours that was last week Monday 48 Hours later and still no copy of the recordings, no phone call, just 2 auto replies from an automated system. I too work in the insurance field with client and we make sure we deliver on time every time or there is hell to pay, is this what the service at discovery has come to or is it just discovery insure that is the joke of the holdings?