TM
Thabo M
1 reviews | Active since Sept 2013
15 Apr 2019, 08:17
Letter
I pay my premiums on a monthly basis and I've been listed on credit bureau that I'm in arrears..
I need a letter from you guys stating whats right and please remove me from credit bureau ASAP!!!
Helpful (0)
Replies (6)0
Replies (6)
Discovery Insure's replyOfficial
15 Apr 2019, 09:39God day Thabo
Thank you for raising your concerns.
We do not list clients or former clients on the bureau. Our records reveal that you had two lapsed policies in in 2014
Policy no:*** and *** . When a debit order is dishonored, the bureau will have that record from the bank side. Nonetheless, We have requested our finance team to assist you with an ITC letter as a form of intervention and will take up to 48hrs ( working day )
Please anticipate receipt of the letter by Wednesday latest. *** 532 883
Further insight;
The client will request a letter from us and we forward it to them and they relay it to the relevant party.
Alternatively : The client needs to log a dispute with the credit bureau , the bureau will then make contact with us , only then will we send the letter on the client’s behalf.
Regards
Discovery Insure
Thank you for raising your concerns.
We do not list clients or former clients on the bureau. Our records reveal that you had two lapsed policies in in 2014
Policy no:*** and *** . When a debit order is dishonored, the bureau will have that record from the bank side. Nonetheless, We have requested our finance team to assist you with an ITC letter as a form of intervention and will take up to 48hrs ( working day )
Please anticipate receipt of the letter by Wednesday latest. *** 532 883
Further insight;
The client will request a letter from us and we forward it to them and they relay it to the relevant party.
Alternatively : The client needs to log a dispute with the credit bureau , the bureau will then make contact with us , only then will we send the letter on the client’s behalf.
Regards
Discovery Insure
Best regards,
Discovery Insure's reply15 Apr 2019, 09:39
Official
God day Thabo
Thank you for raising your concerns.
We do not list clients or former clients on the bureau. Our records reveal that you had two lapsed policies in in 2014
Policy no:*** and *** . When a debit order is dishonored, the bureau will have that record from the bank side. Nonetheless, We have requested our finance team to assist you with an ITC letter as a form of intervention and will take up to 48hrs ( working day )
Please anticipate receipt of the letter by Wednesday latest. *** 532 883
Further insight;
The client will request a letter from us and we forward it to them and they relay it to the relevant party.
Alternatively : The client needs to log a dispute with the credit bureau , the bureau will then make contact with us , only then will we send the letter on the client’s behalf.
Regards
Discovery Insure
Thank you for raising your concerns.
We do not list clients or former clients on the bureau. Our records reveal that you had two lapsed policies in in 2014
Policy no:*** and *** . When a debit order is dishonored, the bureau will have that record from the bank side. Nonetheless, We have requested our finance team to assist you with an ITC letter as a form of intervention and will take up to 48hrs ( working day )
Please anticipate receipt of the letter by Wednesday latest. *** 532 883
Further insight;
The client will request a letter from us and we forward it to them and they relay it to the relevant party.
Alternatively : The client needs to log a dispute with the credit bureau , the bureau will then make contact with us , only then will we send the letter on the client’s behalf.
Regards
Discovery Insure
Best regards,
TM
Thabo M's updateReviewer Update
15 Apr 2019, 15:48You guys.... you don't care...you don't even try to call me to find out of what went wrong..
you will take me serious once we i cancel my policy and all my family member call in to cancel .
Now I regret taking this policy with you...I will post this on all my social platform and alert my family members including my friends how pathetic discovery is...
TM
Thabo M's update15 Apr 2019, 15:48
Reviewer Update
You guys.... you don't care...you don't even try to call me to find out of what went wrong..
you will take me serious once we i cancel my policy and all my family member call in to cancel .
Now I regret taking this policy with you...I will post this on all my social platform and alert my family members including my friends how pathetic discovery is...
Discovery Insure's replyOfficial
15 Apr 2019, 16:18Good day Thabo
We note that the query is pending a resolution and not yet closed.
On our previous response we advised on the time frame in an effort to keep you abreast of the query.
Thank you for your patience and time, more importantly accepting a call from us.
Regards
Discovery Insure
We note that the query is pending a resolution and not yet closed.
On our previous response we advised on the time frame in an effort to keep you abreast of the query.
Thank you for your patience and time, more importantly accepting a call from us.
Regards
Discovery Insure
Best regards,
Discovery Insure's reply15 Apr 2019, 16:18
Official
Good day Thabo
We note that the query is pending a resolution and not yet closed.
On our previous response we advised on the time frame in an effort to keep you abreast of the query.
Thank you for your patience and time, more importantly accepting a call from us.
Regards
Discovery Insure
We note that the query is pending a resolution and not yet closed.
On our previous response we advised on the time frame in an effort to keep you abreast of the query.
Thank you for your patience and time, more importantly accepting a call from us.
Regards
Discovery Insure
Best regards,
Discovery Insure's replyOfficial
17 Apr 2019, 16:09Good day Thabo
We have requested on your behalf from the "bureau" to have your record updated.
Please allow 30 days from receipt of this response.
Regards
Discovery Insure
We have requested on your behalf from the "bureau" to have your record updated.
Please allow 30 days from receipt of this response.
Regards
Discovery Insure
Best regards,
Discovery Insure's reply17 Apr 2019, 16:09
Official
Good day Thabo
We have requested on your behalf from the "bureau" to have your record updated.
Please allow 30 days from receipt of this response.
Regards
Discovery Insure
We have requested on your behalf from the "bureau" to have your record updated.
Please allow 30 days from receipt of this response.
Regards
Discovery Insure
Best regards,
TM
Thabo M's updateReviewer Update
18 Apr 2019, 09:30Thanks for the update,
Between Discovery and Capitec who shared the information with the "Bureau"
I called both parties which are Capitec and Discovery and both don't want to tell the truth.
One whose shared the information i must cut the my financial relationship with.
I need to know who shared the information.
Please advise
TM
Thabo M's update18 Apr 2019, 09:30
Reviewer Update
Thanks for the update,
Between Discovery and Capitec who shared the information with the "Bureau"
I called both parties which are Capitec and Discovery and both don't want to tell the truth.
One whose shared the information i must cut the my financial relationship with.
I need to know who shared the information.
Please advise
Discovery Insure's replyOfficial
18 Apr 2019, 16:28Good day Thabo
Please treat this response as a courtesy notification.
We advise that the matter is being handled with haste and acknowledge its importance to you.
A resolution is pending feedback from our finance team.
Regards
Discovery Insure
Best regards,
Discovery Insure's reply18 Apr 2019, 16:28
Official
Good day Thabo
Please treat this response as a courtesy notification.
We advise that the matter is being handled with haste and acknowledge its importance to you.
A resolution is pending feedback from our finance team.
Regards
Discovery Insure
Best regards,