CJ
Charles J
1 reviews | Active since Jul 2013
15 Sept 2025, 11:26
Let's ignore our clients today.
On the 21st of August I sent Discovery Insure an email to elaborate on points I lost while driving.
The thing is, they can deduct points for cornering, not understanding if I didn't do that corner they will have ended up with a claim. Sometimes we break or corner harshly to avoid accidents. And not providing me with feedback is just not on.
Helpful (0)
Replies (3)0
Replies (3)
Discovery Insure's replyOfficial
15 Sept 2025, 12:21Good day Charles
Please note that the Vitality Drive system is designed to encourage safe driving and complies with government road safety regulations. It monitors driving behavior, including harsh braking and cornering, to help reduce the risk of accidents and promote responsible driving habits.
We understand that there are situations where harsh braking is necessary to avoid an accident. However, the system records all such events consistently and objectively to ensure fairness for all drivers. Feedback on driving events is provided to help you identify areas where your driving behavior can be improved.
As a courtesy, we will allocate a play for you, which will be reflected on the gameboard next Wednesday. Please note that going forward, we will no longer be able to make such adjustments.
We appreciate your understanding as we work together to support safer roads for everyone.
Regards
Discovery Insure
Please note that the Vitality Drive system is designed to encourage safe driving and complies with government road safety regulations. It monitors driving behavior, including harsh braking and cornering, to help reduce the risk of accidents and promote responsible driving habits.
We understand that there are situations where harsh braking is necessary to avoid an accident. However, the system records all such events consistently and objectively to ensure fairness for all drivers. Feedback on driving events is provided to help you identify areas where your driving behavior can be improved.
As a courtesy, we will allocate a play for you, which will be reflected on the gameboard next Wednesday. Please note that going forward, we will no longer be able to make such adjustments.
We appreciate your understanding as we work together to support safer roads for everyone.
Regards
Discovery Insure
Discovery Insure's reply15 Sept 2025, 12:21
Official
Good day Charles
Please note that the Vitality Drive system is designed to encourage safe driving and complies with government road safety regulations. It monitors driving behavior, including harsh braking and cornering, to help reduce the risk of accidents and promote responsible driving habits.
We understand that there are situations where harsh braking is necessary to avoid an accident. However, the system records all such events consistently and objectively to ensure fairness for all drivers. Feedback on driving events is provided to help you identify areas where your driving behavior can be improved.
As a courtesy, we will allocate a play for you, which will be reflected on the gameboard next Wednesday. Please note that going forward, we will no longer be able to make such adjustments.
We appreciate your understanding as we work together to support safer roads for everyone.
Regards
Discovery Insure
Please note that the Vitality Drive system is designed to encourage safe driving and complies with government road safety regulations. It monitors driving behavior, including harsh braking and cornering, to help reduce the risk of accidents and promote responsible driving habits.
We understand that there are situations where harsh braking is necessary to avoid an accident. However, the system records all such events consistently and objectively to ensure fairness for all drivers. Feedback on driving events is provided to help you identify areas where your driving behavior can be improved.
As a courtesy, we will allocate a play for you, which will be reflected on the gameboard next Wednesday. Please note that going forward, we will no longer be able to make such adjustments.
We appreciate your understanding as we work together to support safer roads for everyone.
Regards
Discovery Insure
CJ
Charles J's updateReviewer Update
15 Sept 2025, 12:36Hi Discovery, I understand that. However, my main complain is that you didn't respond and ignore me. Hellopeter should not be the platform where I must get my feedback.
CJ
Charles J's update15 Sept 2025, 12:36
Reviewer Update
Hi Discovery, I understand that. However, my main complain is that you didn't respond and ignore me. Hellopeter should not be the platform where I must get my feedback.
Discovery Insure's replyOfficial
15 Sept 2025, 12:59Good day Charles,
Thank you for your message, and I truly appreciate you taking the time to share your experience.
I want to sincerely apologize for the lack of response to your initial query. You are absolutely right—Hellopeter should not be the platform where you have to resort to getting feedback. Your concerns deserve timely and direct attention, and I regret that this was not your experience.
We value your input and are committed to improving both our communication and service delivery.
Regards
Discovery Insure
Thank you for your message, and I truly appreciate you taking the time to share your experience.
I want to sincerely apologize for the lack of response to your initial query. You are absolutely right—Hellopeter should not be the platform where you have to resort to getting feedback. Your concerns deserve timely and direct attention, and I regret that this was not your experience.
We value your input and are committed to improving both our communication and service delivery.
Regards
Discovery Insure
Discovery Insure's reply15 Sept 2025, 12:59
Official
Good day Charles,
Thank you for your message, and I truly appreciate you taking the time to share your experience.
I want to sincerely apologize for the lack of response to your initial query. You are absolutely right—Hellopeter should not be the platform where you have to resort to getting feedback. Your concerns deserve timely and direct attention, and I regret that this was not your experience.
We value your input and are committed to improving both our communication and service delivery.
Regards
Discovery Insure
Thank you for your message, and I truly appreciate you taking the time to share your experience.
I want to sincerely apologize for the lack of response to your initial query. You are absolutely right—Hellopeter should not be the platform where you have to resort to getting feedback. Your concerns deserve timely and direct attention, and I regret that this was not your experience.
We value your input and are committed to improving both our communication and service delivery.
Regards
Discovery Insure