LEFT IN THE LURCH

My geyser started leaking on Saturday 25/04. I found a found a plumber who assessed on Sun 26th and advised the geyser be replaced. He offered to do it the following day - Mon 27th. I called Discovery & they advised I must go through their people - not my own plumber. <br> <br> Their assessment guy (RMS) arrived on Sunday night 21h00 and confirmed the geyser needed replacing. <br> Both plumbers advised that I must not switch the circuit breaker on or the geyser might explode and cause further damage. The problem is it's a solar geyser and is heating anyway. I was assured by RMS that geyser would be replaced.<br> <br> By 10h00 Mon 27th no-one had contacted me and when I called RMS they were surprised that no-one from FIX24 had contacted me. I have now been without water for 24 hours as the water is switched off at the mains to prevent water loss and further damage to the ceiling.<br> <br> Turns out \Emergency"calls go straight to FIX24 who are unable to source someone to assist me today (only tomorrow). Further they only logged the emergency call at 12h50. An entire day wasted. THEY ARE ALSO UNABLE TO AUTHORISE Me TO USE MY OWN PLUMBER and I cannot afford not to be reimbursed"""