Left in the dark by Discovery Insure agent

The agent asked me on email to prepare documents to be collected by courier. I asked what documents she responded with only 1 document name. Courier collects that 1 document. Problem: 1. After proping now another document is requested which was not mentioned when i asked 2. Agent uses abbreviations in email assuming i understand them 3. Agents shares forwarded emails with typos with abbreviations leaving me still in the dark of what's required or next steps 1. Throughout the claim process updates only get given when i ask 2. Have to send multiple emails before getting a response 3. Agent and manager both on email yet neither respond

My claim still remains unresolved!

Discovery's Service over the years has taken a serious dive. Their fancy ads do not match their poor service we receive.