Lazy, *********** and slow

I moved my car insurance policy to Discovery effective 1st January 2019. Before that, I signed up on the Insure app with my passport number. After the policy started, I had the DQ Track setup and installed in my vehicle. I was told that it might take "a day or two" to start working. A week later and the app still wouldn't work. I contacted Discovery and was told that I signed up with my Passport number to a trial period, which had ended. I was told to supply Discovery with a copy of my ID, so that my profile could be updated. I did so on January 14th.

I received a confirmation email, stating that the process would take up to 3 working days. I still wasn't able to use the app after 4 working days. So I called again. The agent I spoke to told me that it was still being processed but she would escalate the matter. Turnaround time 48 hours.

Another 3 days went by and nothing happened. I called again on the 24th. I was told that the matter had in fact NOT been escalated by the previous agent I spoke to. After a bunch of excuses and promises that this is not how Discovery works and that they would train the previous agent to do better blah blah blah, I was told that the matter was now escalated, AGAIN! Turnaround time, 48 hours and I would be kept updated and would receive a phone call when it's done.

Today is the 28th of January and guess what? No phone call. No email to "keep me in the loop". NOTHING!!! I obviously still can't use the app. By now, I have tried too many times, the app now tells me that my phone has sent too many requests and I must contact support.

Does anyone at Discovery work? Or is it all just empty promises to get people to move their policies?

Outsurance may not have all the fancy gadgets, but at least they managed to respond in a timely manner.

Pathetic!!!