Laptop insurance claim

If you are on the process of changing insurers think again before moving to this insurer.

So this is our time with Discovery Insure, whilst their offerings are attractive to customers initially they fall short when it comes to any claims.

Logged a claim 30th December 2022, this coming Friday will be 3 weeks since we logged our claim. Not one phone call to myself or my wife, the claims advisor is never available to take calls and can only reply with a generic "we will rely within 24 hours".

I have my own business, and rely my laptop to engage amd drive my business, I have been so disappointed and frustrated in a service provider.

They are always ready to collect their debit order on time but cannot make a single call to their clients. How does an insurance company have an inbound calls only policy, how do you ensure that you support your clients.

Also their service provider CHATATECH which assessed my laptop to their party, in my short experience Discovery Insurer is a poster child of Discovery Health with NO insurance skills at all. You are being sold the perks BUT no actual insurance, just wait until you have to claim, and then you will find yourself calling an empty vessel. Smart **** no output

In part of their process, we had to get own quotations for a replacement laptop and then they proceed to question and argue for a further 24 hours.