Lackluster, painful, look elsewhere

Discovery Insure as a company has only given me questionable service and their driving app is constantly on the fritz. Trying to adjust my premium (which is at least 25% higher than any competitor) is very complicated and the company only comes to the party when you're about to cancel. Telling customers to do all kinds of little tests and app tasks to improve their premium is not really the way to go. Between managing life and professional skills, I think expecting customers to "upskill" their driving skills is shortsighted and excludes a significant part of the population.

Tasmina Nair from the Retentions department is probably (after the mega cheerful initial salesperson) the most insightful and helpful person with Discovery Insure. - for her service, I rate her 5 stars. Sadly her attempts didn't convince me to stay and didn't detract from a lacklustre overall experience and the company. I rate the company 3 stars as above