Lackluster Management at Discovery Insure

I have been absolutely disgusted with the service I have received from Discovery Insure. Why are your managers never at their desks? If someone takes on the responsibility to call the client back and send them an email to help resolve their issue then why is this not happening. Why am I the one calling on a daily basis only to be told that people aren't at their desks but they will communicate with me when they are back and that never happens. Who is the head of insure as I would like that person to know the level of incompetence operating in the Motor Vehicle Claims department?

Can something be done to resolve my claim please. I am sick and tired of the lack of communication between Discovery Insure and its clients. Premiums are paid on time with no hassle and I cannot get any feedback on the resolution of my claim.... This has definitely tarnished the reputation of the brand as a whole for me as this experience has been unpleasant. Discovery Insure someone better talk to me soon or I will have to come down to that building unannounced and demand to have matter resolved in person. Those are the limits you are pushing me to. I'm really upset about all of this has been handled. I never thought I would come to expect such service from Discovery ever. Really disappointed!!!!!!