Lack of Transparency / Missing Documentation

I need confirmation of the split between my car & household insurance. Think that is easy? Several attempts have been made and only excuses have been received left, right & centre. Why the lack of transparency?

Furthermore I requested the opportunity to update my inventory list to ensure my household insurance is up to date and I am paying the correct premium. Some assets originally stated at the time of taking out the policy no longer exist, but more so there are new assets that I am concerned are not covered. Again, despite several attempts, Discovery either refuses to hand it over or say that they are unable to find the document. I find this quite concerning. Surely this document or at least a summary thereof should be on record? Particularly if I need to make a claim at a stage.

If the only way to have this resolved is to cancel my household insurance with Discovery; and thereby getting the true split of car vs household insurance; then I shall have to do that. This was communicated with Discovery but left unattended to.

Very frustrated. Such trivial things have become time consuming and have even raised a few eyebrows.