Lack of Transparency and Dishonesty

On the 26th of December 2021 i was involved in an accident where my car was bumped from the rear. My car was moved from the accident scene (Thohoyandou) to Polokwane (Auction Nation) where i was told by a discovery agent that that is where they conduct their assessments.

Between the 26th and the 30th of December my Tracker device kept on sending me alerts that someone was turning my ignition on and off in the middle of the might and early hours of the morning. I found the whole situation very strange and suspicious to a point where i decided to inform discovery which in turn ignored my concern by not entertaining my emails and a number of calls.

After a number of days my car was moved from Auction Nation to Elda Panelbeaters for another assessment as mentioned by discovery insure agents. On the 6th of January my tracker device gave me the last alert (Ignition On) , which i also found strange and when i called the Elda i was told it is because of the battery. However, Tracker later informed me that it was not possible for the tracking device to die because of the car battery since it has its own life span of 10 days separate from the car battery.

Since the day of my accident on the 26th of December, the agent who has been allocated to handle my claim has not given me a single telephonic update on the progress of my vehicle.

I would like to state that i find the treatment and service from Discovery Insure as inconsiderate, unprofessional, dishonest and inhumane.