DN
Dee N
1 reviews | Active since Aug 2021
26 Sept 2025, 14:54
Lack of Support and Holding Contracted Service Insurer Accountable
I have been dealing with Renew-It Bedfordview who are contracted by Discovery Insure to fix my car. I will be taking my car back for the 3rd time for repainting and feeling frustrated for the lack of support from Discovery even though I have escalated the issue to them.
I am very disappointed as a client that they don't value their customers and not holding the service provider accountable. This is why clients cancel because of poor service, yet when it comes to premium collections you have a whole team to ensure deductions are done. Do better man!!!
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Replies (2)0
Replies (2)
Discovery Insure's replyOfficial
26 Sept 2025, 15:39Good day Dineo,
Thank you very much for taking our call. We sincerely apologize for the way the matter was handled. We will be in touch with the Claims Department to determine the way forward and to ensure that you are fully satisfied with our service.
We value your trust and your continued partnership with us. Our team is committed to ensuring your satisfaction, and peace of mind.
Regards
Discovery Insure
Thank you very much for taking our call. We sincerely apologize for the way the matter was handled. We will be in touch with the Claims Department to determine the way forward and to ensure that you are fully satisfied with our service.
We value your trust and your continued partnership with us. Our team is committed to ensuring your satisfaction, and peace of mind.
Regards
Discovery Insure
Discovery Insure's reply26 Sept 2025, 15:39
Official
Good day Dineo,
Thank you very much for taking our call. We sincerely apologize for the way the matter was handled. We will be in touch with the Claims Department to determine the way forward and to ensure that you are fully satisfied with our service.
We value your trust and your continued partnership with us. Our team is committed to ensuring your satisfaction, and peace of mind.
Regards
Discovery Insure
Thank you very much for taking our call. We sincerely apologize for the way the matter was handled. We will be in touch with the Claims Department to determine the way forward and to ensure that you are fully satisfied with our service.
We value your trust and your continued partnership with us. Our team is committed to ensuring your satisfaction, and peace of mind.
Regards
Discovery Insure
Discovery Insure's replyOfficial
29 Sept 2025, 15:22Good day Dineo,
Thank you very much for your patience. We have communicated with the Claims department and confirmed that they are in contact with you. We truly value your trust and continued partnership with us, and our team remains committed to ensuring your satisfaction and peace of mind.
Regards
Discovery Insure
Thank you very much for your patience. We have communicated with the Claims department and confirmed that they are in contact with you. We truly value your trust and continued partnership with us, and our team remains committed to ensuring your satisfaction and peace of mind.
Regards
Discovery Insure
Discovery Insure's reply29 Sept 2025, 15:22
Official
Good day Dineo,
Thank you very much for your patience. We have communicated with the Claims department and confirmed that they are in contact with you. We truly value your trust and continued partnership with us, and our team remains committed to ensuring your satisfaction and peace of mind.
Regards
Discovery Insure
Thank you very much for your patience. We have communicated with the Claims department and confirmed that they are in contact with you. We truly value your trust and continued partnership with us, and our team remains committed to ensuring your satisfaction and peace of mind.
Regards
Discovery Insure