Lack of support

Towards the end of last month I noticed that not ALL my trips was recorded on the Discovery driving App despite me not having changed anything on my phone or APP. I sought help first using the Discovery WhatsApp line, followed by email and despite receiving acknowledgement and reference numbers, I did not receive any assistance. I called spoke to Paul who took me through some steps on the phone including uninstall and reinstall, setting changes, problem persists. I email again no assistance other than reference number. Eventually I called again on Friday after frustration of more than a week of no assistance and like Paul, this latest agent took me through steps and setting changes. Luckily this time it so far seems to be working. As a result of their Discovery's lack of support, l lost driving points and the latest agent arrogantly told me I will not be allocated points despite seeking their since end of last month. Topical attitude from conglomerate institutions that ignore you and shrug you off with big Man syndrome responses