LACK OF SERVICE NEVER WINS

I wish I could give a negative rating, as the 1 star is far too high for the level of service (or, rather lack thereof) and communication between the insurer or its agents and the clients. I was burgled on 25 March 2024 and duly submitted everything to the insurer. It is now 2 months later and the claim has not even been registered. The agent dealing with my claim refuses to correspond with me and provide with me a list of what is required in order to expedite the claim. This is also not the first that Discovery has royally messed me around. I will never in my life refer any person to this company. They are ****mers, they take your money and refuse to assist you when you really need it. You have to do the work of the insurer (at least, this is the case in my instance) despite the insurer having the necessary and required authority to attend to the claim. They claim that they contact you, however the poorly trained call centre agents refuse to even speak on the phone and will rather simply put the phone down, after THEY ARE THE ONES THAT ARE CONTACTING YOU. If this is an attempt at resolution they really need to figure something else out. The lack of service is ridiculous, especially considering the exorbitant premiums and all of the empty promises that are sold to you when your policy is instated. STAY AWAY.