KP
Krystal P
1 reviews | Active since Mar 2009
13 Feb 2026, 10:50
Lack of Service : Home Contents
Home Contents *** Claim raised on the 12.01.2026. Assessment was done timeously but the claim is not yet finalized and this is hindering me from being operational. I am calling, emailing and radio silence. One voucher issued for R600 but nothing further. My time is being wasted and generally I do not have a bad experience but this is now ridiculous.
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Replies (2)
Discovery Insure's replyOfficial
13 Feb 2026, 10:55Good day Krystal,
Thank you for bringing this matter to our attention.
We sincerely apologise for the frustration and inconvenience you are experiencing due to the delay in finalising your claim. We understand that this matter is directly affecting your ability to remain operational, and we appreciate how disruptive and stressful that must be.
Please be assured that your complaint has now been escalated for urgent review. We are investigating the reason for the delay in finalisation and the lack of response to your calls and emails. A claims consultant or manager will be in touch to provide you with a clear status update and next steps.
Regards
Discovery Insure
Thank you for bringing this matter to our attention.
We sincerely apologise for the frustration and inconvenience you are experiencing due to the delay in finalising your claim. We understand that this matter is directly affecting your ability to remain operational, and we appreciate how disruptive and stressful that must be.
Please be assured that your complaint has now been escalated for urgent review. We are investigating the reason for the delay in finalisation and the lack of response to your calls and emails. A claims consultant or manager will be in touch to provide you with a clear status update and next steps.
Regards
Discovery Insure
Discovery Insure's reply13 Feb 2026, 10:55
Official
Good day Krystal,
Thank you for bringing this matter to our attention.
We sincerely apologise for the frustration and inconvenience you are experiencing due to the delay in finalising your claim. We understand that this matter is directly affecting your ability to remain operational, and we appreciate how disruptive and stressful that must be.
Please be assured that your complaint has now been escalated for urgent review. We are investigating the reason for the delay in finalisation and the lack of response to your calls and emails. A claims consultant or manager will be in touch to provide you with a clear status update and next steps.
Regards
Discovery Insure
Thank you for bringing this matter to our attention.
We sincerely apologise for the frustration and inconvenience you are experiencing due to the delay in finalising your claim. We understand that this matter is directly affecting your ability to remain operational, and we appreciate how disruptive and stressful that must be.
Please be assured that your complaint has now been escalated for urgent review. We are investigating the reason for the delay in finalisation and the lack of response to your calls and emails. A claims consultant or manager will be in touch to provide you with a clear status update and next steps.
Regards
Discovery Insure
Discovery Insure's replyOfficial
17 Feb 2026, 10:41Good day Krystal,
We hope you are well.
Kindly note that we attempted to reach you telephonically but were unable to get hold of you.
Please see the update regarding your complaint on the contents claim you have with us. We have engaged with the Claims Department, and they have advised that the vouchers originally allocated to your claim have been cancelled. The claim will now be settled in cash. We are currently awaiting the finalisation of the settlement and will confirm the details with you before closing the complaint as resolved.
Regards,
Discovery Insure
We hope you are well.
Kindly note that we attempted to reach you telephonically but were unable to get hold of you.
Please see the update regarding your complaint on the contents claim you have with us. We have engaged with the Claims Department, and they have advised that the vouchers originally allocated to your claim have been cancelled. The claim will now be settled in cash. We are currently awaiting the finalisation of the settlement and will confirm the details with you before closing the complaint as resolved.
Regards,
Discovery Insure
Discovery Insure's reply17 Feb 2026, 10:41
Official
Good day Krystal,
We hope you are well.
Kindly note that we attempted to reach you telephonically but were unable to get hold of you.
Please see the update regarding your complaint on the contents claim you have with us. We have engaged with the Claims Department, and they have advised that the vouchers originally allocated to your claim have been cancelled. The claim will now be settled in cash. We are currently awaiting the finalisation of the settlement and will confirm the details with you before closing the complaint as resolved.
Regards,
Discovery Insure
We hope you are well.
Kindly note that we attempted to reach you telephonically but were unable to get hold of you.
Please see the update regarding your complaint on the contents claim you have with us. We have engaged with the Claims Department, and they have advised that the vouchers originally allocated to your claim have been cancelled. The claim will now be settled in cash. We are currently awaiting the finalisation of the settlement and will confirm the details with you before closing the complaint as resolved.
Regards,
Discovery Insure