LACK OF SERVICE FROM DISCOVERY INSURE

So I'm a beneficiary on my fathers Discovery insure that I pay back to him each month. So far I have had no joy! My vehicle was broken into during the December holidays I'm not going to go into details but I requested that my vehicle still be sorted out during that period as I had the time to take the vehicle into the repair centre for the damages done. I sent the consultant that is supposed to assist me with my claim numerous emails and even called several times to no avail frankly useless in my books this person should not be dealing with customers in her capacity. So just to give you an idea of how long its' taking this person at Discovery insure to sort out my claim although it has been approved I still don't have a date to take the vehicle to the repair shop my vehicle was broken into a few days before Christmas 2015 we are now in February 2016. pretty much a month and a half to get this sorted out. I really thought that Discovery insure would have high standards that they need to live up to but I am not hearing good things. Please can you sort this problem out when it's suitable for you as a client of Discovery this is quite displeasing Thank you in advance.