FT
Florence T
1 reviews | Active since Oct 2010
19 Jul 2015, 09:32
Lack of service Feedback
It's a year later after I was in an accident and the above-mentioned person was assigned to be responsible for handling the claim against the third party involved. It has been a year of lack of feedback every 2nd month I had to write an email to him to enquire about the status of the claim and I receive the same explanation as previously when I enquired. The information hasn't been forthcoming his responses gave me an indication that he hasn't done anything at all from the onset he should have just told me to stop waisting my time.
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Discovery Insure's replyOfficial
20 Jul 2015, 13:17Hello flojoe,
Thank you for your comment.
We reaffirm what Tebza communicated with you when the matter was first brought to our attention, as well as in the last conversation. That:-
o The Third Party has denied liability for the happenings that led to damages to your vehicle
o Discovery Insure's attempts to recover the claim liability from the third party is the second after you initial attempts which were refuted
o The matter has been handed over to our attorneys for further action, as and when we have the final decision on the matter, we will most definitely notify you. At this stage we have no contrary movements from what you know.
o As in all matters of third party recovery goes, it is not guaranteed that we will have a successful recovery.
We trust the above in order, please feel free to contact Tebza on the contacting details you have always made use of.
Regards,
Sekgobola
Discovery Insure
Thank you for your comment.
We reaffirm what Tebza communicated with you when the matter was first brought to our attention, as well as in the last conversation. That:-
o The Third Party has denied liability for the happenings that led to damages to your vehicle
o Discovery Insure's attempts to recover the claim liability from the third party is the second after you initial attempts which were refuted
o The matter has been handed over to our attorneys for further action, as and when we have the final decision on the matter, we will most definitely notify you. At this stage we have no contrary movements from what you know.
o As in all matters of third party recovery goes, it is not guaranteed that we will have a successful recovery.
We trust the above in order, please feel free to contact Tebza on the contacting details you have always made use of.
Regards,
Sekgobola
Discovery Insure
Discovery Insure's reply20 Jul 2015, 13:17
Official
Hello flojoe,
Thank you for your comment.
We reaffirm what Tebza communicated with you when the matter was first brought to our attention, as well as in the last conversation. That:-
o The Third Party has denied liability for the happenings that led to damages to your vehicle
o Discovery Insure's attempts to recover the claim liability from the third party is the second after you initial attempts which were refuted
o The matter has been handed over to our attorneys for further action, as and when we have the final decision on the matter, we will most definitely notify you. At this stage we have no contrary movements from what you know.
o As in all matters of third party recovery goes, it is not guaranteed that we will have a successful recovery.
We trust the above in order, please feel free to contact Tebza on the contacting details you have always made use of.
Regards,
Sekgobola
Discovery Insure
Thank you for your comment.
We reaffirm what Tebza communicated with you when the matter was first brought to our attention, as well as in the last conversation. That:-
o The Third Party has denied liability for the happenings that led to damages to your vehicle
o Discovery Insure's attempts to recover the claim liability from the third party is the second after you initial attempts which were refuted
o The matter has been handed over to our attorneys for further action, as and when we have the final decision on the matter, we will most definitely notify you. At this stage we have no contrary movements from what you know.
o As in all matters of third party recovery goes, it is not guaranteed that we will have a successful recovery.
We trust the above in order, please feel free to contact Tebza on the contacting details you have always made use of.
Regards,
Sekgobola
Discovery Insure