Lack of Service Approving Courtesy Car Extension Due to Lack of Proper 1st Assessment on My Car at Eljoney Body Repairs

<p>I Have been in contact with Discovery and Eljoney Body Repairs as from the 21 of November 2016 about the status of my car thats in for repairs, from that time we receive sms messages from the repair centre.</p> <p>My Avis Rental ended on the 24th November 2016 and i didnt return the car as yet and Avis Midrand was very accommodating up until yesterday the 5th December 2016 after which i have received a call and was told that the cars account were handed over to the special investigations unit ect... as i Explained my predicament to the Avis lady yesterday i told her that i am still busy with Discovery Insure and Eljoney to sort out the rental problem and i will get back to her today on the 6th December at 12:00 pm.</p> <p>Discovery has denied the extension due to their timeframe that states that no one was at fault from their side and Eljoney's side last week.</p> <p> </p> <p>So i took it up upon myself to explain via email to Discovery to try and motivate them in regards with the extension for the courtesy car.</p> <p>i Have told them yesterday like i told them over the phone last week many times over and over this is whats happening if a client of discovery keep speaking to a different customer representative each time you call discovery which makes matters worse telling the story over and over again that the information that eljoney is giving me and the info that eljoney gives discovery to give to their clients does not match up at all like the examples below ,</p> <p>1) in week 21st to the 25th i have called the eljoney repairs because i am getting useless info via sms to find out the status of my car, reception gives me an answer and i am not happy and asked to speak to management, Management told me that my car is in assembly and needed to be checked and the car is finished and they will let me know on the monday the 28th november but in the same breath the management told me there is something funny with my engine and suspension thats why they need to contact me on the 28th which they did not.</p> <p> </p> <p>2) So i decided to call discovery on Friday 2nd of December to find out status about my car after numerous calls i finally found a representative that had a strong hart to assist me, we were on a conference call with eljoney reception giving her the same old same old status that werent true / good enough for me and then i asked her to ask to speak to a certain person in management that could give her a proper answer, management then told both of us that the car went in for wheel alignment and that the car werent ready because there were a lot more problems with the suspension and that they did send in a quote to discovery that morning of the 2nd december and then the lady asked them why they took so long and eljoney rep**** that the car 1st quote for repair were only approved on the 9th of november ect... and the lady checked and saw that it was actually on the 7th or th 8th of november, then the lady asked eljoney if the have courtesy cars for their clients and if they can assist me and their answer were no they dont have courtesy cars and they wont be able to help me ect... i was truly unhappy with what was going on. </p> <p> </p> <p>3) After the conference call me and the Discovery lady spoke and she told me that discovery wont be able to help me with the extension after she spoke to discovery management and that i need to email my motivation to a specific person in discovery who will have the authority to over rule this and try to get this sorted for me, i was very happy with her in all my years with discovery insure she was the 1st and only person that could go out of her way to assist me and making me feel like a human being at the end.</p> <p> </p> <p>4) Monday the 5th December i have emailed this specific person at discovery explaining my problems with discovery and eljoney and avis which were 2 pages long and i have poured my heart out about everything that i could not afford to be without a car and that i do have medical difficulties aswell and that i need to pick up children from school and preschool so i cant walk where i need to be and as yet i didnt receive any calls or even a reply about my problem.</p> <p> </p> <p>5) It pains me to go through this problems in my life and that discovery doesnt care what happens to their customers thats been with them for years and years and this is how they treat their customers for cutting corners not to pay the avis car because of their timeline that i think is unacceptable.</p> <p> </p> <p>6) This whole ordeal could have been avoided if only the assessor did his job properly in the 1st place assessing my car and if proper updates have been given to discovery and myself from the eljoney body repairs centre</p> <p> </p> <p>7) today the 6th december I have tried to call this specific person at discovery to hear if she have any news for me but no everybody is telling me that she is on a call time and time again and Avis is going to call me about an update and now I am in dire straits because I have nothing to tell the lady at the Avis Midrand rentals.</p> <p> </p> <p>I did not mention any names because i don’t know if that would have been proper on my side to publicly place names on this site but i would be happy to elaborate more about this should anyone be interested in assisting me with this matter</p> <p> </p>