Lack of service

For a month you have been trying to sort out my issues with someone else's tracker showing activity on my drive rewards points . For a month i have not been making my weekly target and sacrificing my reward points and eventually my Diamond driver status . I have put this on facebook and got a call a week ago to say it will take 48 hours to fix , still no fix has been implemented and not a word from Discovery . I have said i will cancel my insurance with you , still no response . What will it take for you to maybe not take my insurance premium one month due to your lack of customer service and lack of client satisfaction . I cant tell you to wait another 48 hours before you can take my debit order , no you take it when its due but then no service from you